Add these to your AV exclusions.

Agent Windows/Configuration

KB0100.60.239.008

Qualifying Conditions

• LabTech and Connectwise Automate Versions - All

Use Case

This article details the specific files and folders to exclude within Antivirus software when using Connectwise Automate.

Step(s) to Resolution

AV Folder Exclusions:

• %windir%\ltsvc  

• %windir%\temp\ltcache 

• %windir%\temp\_ltupdate 

• C:\LTSHARE 

• C:\ProgramData\MySQL 

• C:\ProgramFiles\MySQL 

• C:\Windows\Temp\LTInstall\ 

• C:\Program Files (x86)\LabTech 

• C:\Program Files (x86)\LabTech Client 

AV File Exclusions:

• %windir%\ltsvc\lttray.exe 

• %windir%\ltsvc\ltsvc.exe 

• %windir%\ltsvc\ltsvcmon.exe